Vadacom NextVoice + AWS
Smarter communication, simplified
Pioneered, built and supported in NZ
Powered By AWS Best in class online services
The old rules are gone: 91% of NZ businesses now operate hybridly, yet most use outdated office-bound systems. The market is currently dominated by global giants offering expensive, over-engineered platforms that leave SMEs stuck between basic tools and enterprise complexity.
Collaborating with AWS, Vadacom leverages a deep commitment to the AWS Cloud to drive global scale and business transformation.
By satisfying the rigorous requirements of the AWS Well-Architected Framework and working with AWS has been crucial to our success, AWS enables the integration of powerful cloud-native capabilities that enhance platform functionality while providing the infrastructure necessary to be secure and scalable.
Our Cloud Architecture & Security Foundations
Vadacom’s Nextvoice platform is engineered for high availability and best in class security, leveraging the full power of the AWS ecosystem. Our architecture is built upon four critical pillars:
Enterprise-Grade Compute & Global Delivery
Our platform leverages a hybrid AWS-powered architecture to deliver high-performance, real-time communication:
-
Orchestration (EKS): Scales microservices and manages security automatically.
-
Voice Core (EC2): Dedicated high-speed processing for low-latency, crystal-clear audio.
-
Global Edge (CloudFront/Route53): Ensures 99.99% reliability and rapid global API delivery.
Multi-Layered Security & Governance
We prioritize “security by design” through a multi-layered AWS-native framework:
-
Governance: Uses Control Tower and Organizations for automated account guardrails.
-
Compliance: Continuous monitoring via Security Hub and AWS Config to meet Government and Education standards.
-
Protection: Full encryption of data at rest (KMS) and secure credential handling (Secrets Manager).
Scalable Storage & Data Integrity
Our storage architecture separates transient media from long-term records to maximize data durability and accessibility:
-
Active Storage (EFS): A high-throughput shared system for real-time audio access across clusters.
-
Archive Storage (S3): A “vault” for backups and logs, offering 99.999999999% (11 nines) durability.
Modern Integration & Serverless Agility
Our integration with the AWS Marketplace and external ecosystems is powered by serverless technology.
-
Event-Driven Workflows: We leverage AWS Lambda, SNS, and API Gateway to automate subscription handling and marketplace provisioning.
-
Infrastructure as Code: Our entire environment is defined and deployed via AWS CloudFormation, ensuring that our deployments are repeatable, audited, and consistent across regions.
NextVoice by Vadacom: Communications Without Compromise
Built on twenty years of listening, building, and supporting. For two decades, we haven’t just been selling software; we’ve been in the trenches with New Zealand businesses. NextVoice is the culmination of that experience—a complete cloud communications platform that integrates voice, video, and messaging into one seamless ecosystem.
Hosted on world-class AWS infrastructure, it offers the enterprise-grade stability you need with the agility to scale from a single user to thousands on demand.
Features Defined by You, Not Us
We don’t believe in adding tech for the sake of it. Every feature in NextVoice exists because a Kiwi business owner faced a problem and asked for a solution:
-
Mobile-First Architecture: Designed for the hybrid era, ensuring your team is reachable anywhere, on any device, without losing professional functionality.
-
Intuitive Self-Service Portal: Gone are the days of waiting 48 hours for a simple name change or extension routing. You have total control in real-time.
-
Adaptable Billing: Born from market uncertainty, our flexible models ensure you only pay for what you actually use, protecting your bottom line.
-
Local DNA: At our core, we provide the security and reliability of a global giant, but with the high-touch local support only a fellow Kiwi business can offer.
Intelligence with Integrity
While global competitors scramble to “bolt on” AI as an afterthought, we have moved fast to integrate practical, high-impact productivity tools. NextVoice features automated call transcription, sentiment analysis, smart routing, and deep analytics as native components of your workflow. Most importantly, we ensure your data stays secure and within your control—not harvested to train global models.
Built in NZ, for NZ
NextVoice is a modern platform designed specifically to help mid-market businesses run better, faster, and leaner. We are so confident in the platform’s value that we offer a comprehensive audit of your current business and mobile solutions. We’ll show you the exact savings and operational benefits of NextVoice and NextMobile before you spend a cent. No strings attached—just a better way to connect.
Awards & Certifications
Customer Success Story
Customer Overview
Industry: Kitchen design, manufacturing, and installation
Location: New Zealand
Size / Scale: Multiple showrooms and manufacturing facilities, serving residential and commercial clients nationwide